When you book a rental from our website costabilerent.com you can cancel your reservation for free up to 3 days before your arrival and you will receive a refund of the amount you paid.
You can cancel the rental yourself by logging into your account.
We are the only car rental in Ischia to offer a MONEY BACK GUARANTEE. We want our customers to be truly satisfied with the rental. We provide a transparent and sincere service, we strive every day to improve all our service in general and this is one of the things that most appreciate our customers who know us.
TERMS AND CONDITIONS
The rental of vehicles by the company CostabileRent (hereinafter, the “Lessor”), is governed by these general rental conditions, including information on privacy (hereinafter, the “GENERAL RENTAL CONDITIONS“), the letter / contract of rental signed by the customer (hereinafter, the “Customer”) at the time of the rental, viewed by the Customer, who declares to have taken full and complete knowledge of it (hereinafter, collectively, the “contractual documentation” or the “contract”) .
Art. 1) REQUIREMENTS
The driver of the Vehicle undertakes not to provide false information regarding their personal data and the possession of all the requirements for driving authorization. Rental without driver and without petrol. The rental ends by 10.00 of the following day after this time an extra day is calculated. It is imperative to transfer the vehicle to the continent. Circulation is only on the island of Ischia. The Customer must be 21 years of age and must have been in possession of a driving license issued for at least two years. Customers of European nationality must have an A + B driving license to drive the scooters. Customers of non-European nationality must have an International Driving License + A + B Driving License to drive the scooters. All driving licenses must always be accompanied by a valid identity document.
To collect the car and sign the contract, the Customer is obliged to present a credit card in his name. The payment of the rental is made with the credit cards in his name. The rental payment is made with credit cards or in cash. Credit cards accepted
of the Visa and MasterCard circuit. The customer by providing the credit card data (PAN Carta, CVV2 or CVC2, name and surname of the owner and expiry date), authorizes the Lessor to charge you the fees all due as a result and as a consequence of the rental.
Art. 3) FINES – LIABILITY
The Customer undertakes to respect road signs and in particular to avoid circulation and parking in prohibited areas. If this does not happen, the lessor expressly authorized, pursuant to Art. 1 of these general conditions, to charge the sum on the credit card provided by the customer at the time of signing the contract. If the credit card is inadequate, the landlord will warn the customer, by registered letter with return receipt. which will also have the value of formal notice. In case of non-payment, the lessor will contact the competent judicial authority, for the full satisfaction of when due and the legal costs will be charged to the customer. In the event of notification of tax bills for non-payment of fines committed for violation of the Vehicle Highway Code, the Lessor will charge the Customer the amount of the bills, plus the administrative costs of handling the case.
Upon the occurrence of the cases referred to in the previous points and in order to exclude any liability, the Lessor will have the right to promptly produce to the competent Authorities the Registers and Documents certifying the identity of the Vehicle User at the time of the dispute.
The Customer expressly authorizes the lessor to charge on the Card presented at the time of signing the contract all expenses NOT known or relating to damage, theft, hospitalization costs, washing, tire punctures, loss of keys, helmets, breakage of car accessories o scooters also for compensatory penalties, fines, management costs, vehicle restoration costs,
if returned at the end of the rental with indelible stains and / or burns, costs of disposal of objects abandoned on the vehicle by the customer and all other rental fees, the customer is required to reimburse the value and what will result after the conclusion of the contract. The customer undertakes to use the vehicle correctly and diligently and will be liable for any damage caused to it. In the event of a breakdown, the customer will contact the Costabilerent Assistance customer service for assistance and / or the possible replacement of the vehicle.
Art. 3) RCA – INSURANCE
CostabileRent vehicle insurance includes civil liability towards third parties (RCA), as required by the law in force in the country where the car is registered. The Customer also assumes all risks inherent or even connected to the theft or robbery of the vehicle, aware that he is solely responsible for its custody and circulation, having use and possession of it is to bear the costs of repairs. such as accidental drops for scooters, scratches, breakage and other damage to the vehicle. The Customer is obliged to notify CostabileRent car rental of any road accident or damage caused directly and indirectly by immediately contacting the telephone numbers attached to the contract and not to remove the vehicles. The Customer undertakes not to issue statements of responsibility and / or uncertainties regarding the dynamics of the claim under any circumstances or circumstances. The Customer also undertakes to cooperate fully with the Lessor and its insurers in all disputes arising from the use of the rented vehicle. Failure to comply with this OBLIGATION will burden the holder of the lease, assuming all civil, criminal and economic liability. In any case, the vehicle is forbidden to circulate for reasons attributable directly or indirectly to the Customer, the Customer will continue to pay the rental until the normal vehicle circulation authorization is restored. The Customer is also responsible for the consequences of violations of the law relating to the circulation of the rented vehicles.
SUPPLEMENTARY INSURANCE: EURO 10.00 per day for scooters with a deductible of Euro 500.00 and EURO 10.00 per day for cars with a deductible of Euro 700.00.
Art. 4) GPS VEHICLES PRIVACY
In order to protect CostabileRent from the risk of theft or fraud, our vehicles are equipped with satellite devices (GPS or similar) capable of detecting the location of the vehicle itself, its speed and driving behavior, by tracking its position. CostabileRent reserves the right to communicate, if necessary, such data to judicial authorities, insurance companies, law firms, subjects that provide services for the management of the information system used and telecommunications networks, companies in charge of managing vehicle geolocation services. and companies specialized in the prevention and management of thefts and accidents and to use and make use of the contents for each action for their own protection.
Art. 5) USE OF THE VEHICLE
The Customer undertakes to keep and use the Vehicle with the utmost care and diligence, in compliance with the destination and characteristics indicated in the registration certificate and within the limits established by law, as well as not to sublet or rent the Vehicle; not to entrust the driving of the Vehicle to subjects other than those authorized in the rental agreement / letter; do not carry out any repair work on the rented person. Furthermore, the vehicle cannot be driven under the influence of alcohol or drugs, in a state of unconsciousness, in abnormal psychophysical conditions / or in contrast with the rules of the Highway Code or with Article 1176 of the Civil Code. Under penalty of total responsibility of the customer.
The vehicle must be used according to the principle of a good family man and cannot be used for:
The Customer undertakes not to transfer, sell, mortgage or pledge the vehicle, tools, equipment and any other part thereof and in any case not to act in conflict with the right of ownership on the Costabilerent car rental vehicle.
ART. 6) REFUELING
The Customer is obliged to return the vehicle with the same amount of fuel as at the beginning of the rental. If the customer returns the vehicle with more fuel, CostabileRent is not required to refund the petrol.
Art. 7) LIABILITY
CostabileRent Car Rental will in no case be responsible for the loss of items that the customer or third parties may have left or loaded on the vehicles, during the rental period or after the return of the vehicle.
Art. 8) TERMINATION OF THE CONTRACT
Pursuant to art. 1456 of the Civil Code, the Lessor reserves the right to terminate the lease in the following cases: when the Customer has caused serious damage to the vehicle such as to preclude its safety; when the cost of repairing the damage to the vehicle, at the Lessor’s discretion, is equal to or greater than 50% of its commercial value; when the Customer has violated even just one of the clauses of the rental letter / contract and of these general conditions.
Art. 9) APPLICABLE LAW AND JURISDICTION
The lease contract signed by the parties is governed exclusively by Italian law. Any legal dispute arising from the validity, interpretation, execution or termination of this contract will be the exclusive competence of the Court of Ischia.
Art. 10) INTERPREATION
If one of the provisions of the rental agreement / letter and of these general conditions is considered null or ineffective, in whole or in part, the same will be erroneously applied and the contract will remain valid and effective for the other provisions.
In the event of a conflict in the interpretation of the two versions of this contract letter, the Italian version will prevail over the English one.